Question 1

What areas does Texas Restoration Group serve?

Accepted Answer

We serve Austin and surrounding Central Texas areas including Round Rock, Cedar Park, Georgetown, Pflugerville, Kyle, Buda, and the Travis, Williamson, Hays, and Bastrop county areas.

Question 2

Are you available for emergencies outside of business hours?

Accepted Answer

Yes — we provide 24/7 emergency response, 365 days a year. Call (512) 883-7364 any time.

Question 3

How does the insurance claims process work with your company?

Accepted Answer

We work for you — not for the insurance company. We document everything with detailed photos, moisture readings, and daily progress reports. We prepare professional scopes of work and communicate with your adjuster directly, but you are always the decision-maker.

Question 4

What if my insurance claim is denied?

Accepted Answer

A denied claim is not the end of the road. Because we work for you — not for the insurance company — we will help you understand exactly why the claim was denied and what your options are. We also offer flexible financing through Acorn Finance.

Question 5

How long does the water damage drying process take?

Accepted Answer

Most water damage drying projects take 3–5 days, though this depends on the severity of the damage, the materials affected, and environmental conditions. Our technicians return daily to take moisture readings until the established drying goal is met.

Question 6

How do I know the mold is actually gone after remediation?

Accepted Answer

An independent, certified Mold Consultant performs post-clearance air quality and surface testing after our remediation work is complete. Only when results confirm that all contaminants have been removed is the project officially cleared.

Question 7

Do you offer financing options for customers without insurance?

Accepted Answer

Yes — we partner with Acorn Finance to offer flexible payment plans. You can pre-qualify online in minutes with no impact to your credit score.

Texas Restoration Group

Frequently Asked Questions

General Questions

Water Damage Restoration

Mold Remediation

Fire & Smoke Damage

Storm Damage

Insurance & Billing

Biohazard & Sewage Cleanup

During the Project

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